Expressing his gratitude and enthusiasm, the co-founder and board director at Coco Collection, Hussain Hilmy commented that this collaboration with Cendyn will allow the resorts to evolve their offerings to the guests and create a dynamic loyalty program that is completely unique to Coco Collections.
By collecting and organizing the data from multiple sources, elnsight CRMs unified profiles will provide and in-depth look at each guests’ interest and behaviors. This program will allow Coco Collections to learn more about the unique preferences of each guest and create the personalized guest experiences that will drive revenue and repeat visits across their portfolio.
The Chief Revenue Officer at Cendyn, John Seaton mentioned that combining the power of elnsight CRM and eLoyalty, the teams are setting up for huge success with technology that allows them to drive demand where they need it most. This will further enhance the guest experiences at Coco Collection.
Coco Collection has also selected Cendyn to power their new COCO rewards program where guests will be offered tiered benefits as well as the ability to redeem their points for resort experiences. Unique to Coco rewards, members can redeem points without losing their tier status, allowing them to enjoy the instant benefits that come with that tier at every visit.