Etihad Airways- A Message of Reassurance

Sunday 22nd of March 2020

Etihad Airways- A Message of Reassurance

As the coronavirus pandemic hits hard on the hospitality and travel industry, airlines across the globe have been warning populations regarding job cuts and potential collapse. Meanwhile, the second-largest airline and the flag carrier of the UAE has offered its customers a message of reassurance.

Tony Douglas, CEO of Etihad Airways, issued a video message to customers explaining that the airline has increased flexibility on bookings to help passengers to travel during the ongoing disruption caused by Covid-19. “We don’t want people to not say that they’re sick or not inform the airline about health conditions because they think they’ll have to pay fees,” says vice president of medical services at Etihad.

While services have been cut across the board temporarily, Etihad will continue to provide its services when things eventually begin to return to normal. The airline recently added Maldives, Sri Lanka and Russia to the list.

“Etihad will still be there to make sure that it’s the best possible way that you can enjoy that experience,” said Mr Douglas. Etihad also introduced a credit scheme allowing passengers to cancel flights for free and then use the booking to be used as credit on a future trip. Etihad Credit will allow customers to delay travel plans without losing money while Etihad Airways avoids losing business.