Four Seasons’ New Global Safety Program

Thursday 14th of May 2020

Four Seasons’ New Global Safety Program

Four Season’s Hotels and Resorts have embarked on an important collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate their new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Grounded in health care expertise and enabled by access to leading technologies and tools, Lead With Care sets out clear procedures that educate and empower employees to take care of guests and each other. The program is focused on providing care, confidence and comfort within the new COVID-19 environment and beyond.

Although the Four Seasons experience may look different in this new environment, it will feel the same; ultimately, it will still be our people delivering the same attention to detail, intuitive service and personalized care for which Four Season’s brand is known and trusted for the world over.

A key part of this service experience will continue to be the award-winning Four Seasons App. Features include the ability to make and manage reservations, request luggage pickup, airport transfers, room service, restaurant and spa reservations, and much more. Wait-free check-in and check-out is also offered, while Four Seasons Chat integration offers instant translation of 100+ languages giving guests the option of contactless engagement throughout their stay.