Global Brands Introduce Hotel Cleaning Standards

Tuesday 19th of May 2020

Global Brands Introduce Hotel Cleaning Standards

Global Brands, associations and destinations are introducing Hotel Cleaning Standards to meet the new health and safety challenges and expectations presented by COVID-19. These include major brands such as Marriott, Hilton and Hyatt. According to Hospitality Net, the latest global brand to join this list is IHG Hotels & Resorts.

InterContinental Hotels Group, which already carries out deep cleaning with hospital-grade disinfectants, will develop procedures in every area of the hotel.

Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitiser stations, sanitised key cards, paperless checkout

Guest Room: Visible verification of sanitised items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology

Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, "last cleaned" charts, best practices for pools, fitness centres and lounges

Food & Beverage: New standards and service approach to buffets, banquets, room service and catering.

IHG is also working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment.

Keith Barr, Chief Executive Officer: The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality - and that will never change. By combining IHG's world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we're focused on protecting their health and wellbeing.