Safety Measues at Hotel Riu Palace Maldivas

Wednesday 10th of June 2020

Safety Measues at Hotel Riu Palace Maldivas

For over 65 years, Riu Hotels & Resorts have been committed to guests’ and staff safety, but with the COVID19 pandemic, the hotels have stepped up their health and safety measures more than ever. The hotel chain has been working for several weeks to create a total of 17 protocols that will serve to guide operations in the hotels when they reopen post-COVID.

The protocols were created by RIU professionals in collaboration with Preverisk Group, an international consultancy specializing in health and safety advice, auditing and training in the tourist industry. The protocols aim to avoid the spread of illness, both from person to person and by way of the environment (e.g. touching surfaces).

Some specific COVID19 measures taken:

Reception

• The implementation of preventative measures at the Hotel entrance include taking temperatures, controlling hand disinfection and giving masks to guests, visitors and social distancing.

• The implementation of web checkin, in hotels where this is possible.

• Using the mobile app as an information tool for all the hotel’s communal areas, to avoid information in paper form or flyers being exchanged.

• Hydroalcoholic gel dispensers distributed along the reception desk.

• Screens installed at the Reception desk.

Staff transfer

• Preventative measures to be taken, depending on the employee’s mode of transport.

• The implementation of specific rules for the use of public transport, including social distancing, personal Hygiene and PPE.

• The implementation of enhanced rules for the cleaning and disinfection of company buses.

• The creation of additional hygiene rules upon arrival at hotel facilities.

Receipt of goods

• Supplier’s staff temperatures will be taken.

• Delivery staff and drivers are required to wear a mask and gloves.

• The entrance for supplier vehicles will be appropriately cleaned.

• Wherever possible, products will not enter the hotel in the supplier’s packaging but will firstly be transferred to the hotel’s previously disinfected crates.

Maintenance

• Reinforced personal hygiene procedures have been implemented including gloves and masks for all staff.

• Protocols for constant ventilation with natural air have been reinforced. An air purification system will be installed in closed areas.

• Air conditioning maintenance in rooms and common areas to include a weekly disinfection of filters.

• Strict supervision of dishwashing, laundry and other washing and disinfection equipment.

Restaurant

• Breakfast, Lunch and Dinner Hours will be extended.

• Staff will manage entry to the restaurant and show guests to their allocated table.

• An information panel, located at the restaurant entry, will display access rules for guests to read before they enter.

• Guests must undergo a temperature control check before being allowed access and disinfect your hands.

Bar

• Guests must rub hydroalcoholic gel onto hands and use a mask and gloves in order to access.

• Signalling tape and marks will be installed to ensure correct distancing when queueing to enter the bar.

• Screens will be installed on the bar counter.

• The drinks menu will be printed on posters and those guests who have downloaded the RIU App. will also be able to see it on their mobile phones.

Kitchen

• HACCP is strictly implemented and monitored and reinforced personal hygiene procedures have been implemented, including the use of gloves, masks and hand washing, at most every 30 minutes.

• Minimum safe distances of 1.5 meters (in America 6 feet) between employees adhered to.

• The number of dishes placed on the buffet will be adjusted to the number required. Single-dose, packaged products and individual portions will be provided for some meals with more regular restocking.

• Depending on the buffet option, all serving utensils (tongs, serving spoons, etc.) will be changed every 30 minutes and replaced with new disinfected ones.

Housekeeping

• Reinforced personal hygiene procedures have been implemented including gloves and masks for all staff.

• Enhanced cleaning and disinfection procedures for cleaning each room, with special attention paid to hand contact areas (Railings, handles, tv/ac remote controls, minibar, etc…) where the correct disinfection of the rooms is assured, as well as procedures of performance.

• Communal indoor and outdoor areas will be cleaned and disinfected every hour, with special attention paid to hand contact areas (Railings and handrails, elevator buttons, etc…).

Entertainment

• Reinforced personal hygiene procedures have been implemented including gloves and masks for all staff.

• Activities will be carried out whilst maintaining social distancing, limiting capacities, keeping materials sanitised and having disinfectant gel available.

• Spaces will be adapted so guests can enjoy activities whilst maintaining social distancing.

• Guests’ temperatures will be taken prior to all activities.

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