The Response from Mariott International
Wednesday 18th of March 2020
The Response from Mariott International
Mariott International, the world’s largest hotel chain has released a message from its CEO regarding the update on what the company is doing, keeping your safety top of mind.
Bookings
The company is closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.
Before your stay
The cancellation policy has been updated to provide customers the most flexibility the company can offer during these challenging times. For guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, Mariott will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by April 30, 2020.
For guests making new individual reservations between today and April 30, 2020, guests can change reservations or cancel it at no charge up to 24 hours before their scheduled arrival date.
During Stay
Mariott hotels around the world are working to ensure that they meet the latest guidance from the CDC and WHO on hygiene and cleaning. The hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures