AirAsia- Special Options for Passengers

Wednesday 18th of March 2020

AirAsia- Special Options for Passengers

AirAsia announced that they will be offering special options for guests affected by travel restrictions imposed by various governments, including for flight cancellations and a voluntary cancellation option to selected destinations, amidst the COVID-19 outbreak.

Guests affected by travel restrictions with international bookings to or from Malaysia (bookings made before 16 March, departure on or before 30 April only), Singapore and Australia (bookings made before 7 March, departure on or before 30 April only) as well as various other countries, will be offered two options.

Move flight: One-time flight change to a new travel date on the same route within 180 calendar days from the original flight time without additional cost, subject to seat availability;

Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.