Centara Launches Complete Care Program

Wednesday 27th of May 2020

Centara Launches Complete Care Program

Centara Hotels & Resorts launched Centara Complete Care, a program developed in close collaboration with Ecolab, a global leader in water and hygiene technologies, and Swiss firm SGS, the world’s leading inspection, verification, testing and certification company.

Social Distancing

Appropriate spacing will be maintained to avoid close gatherings between guests, and between staff and guests. This includes the reconfiguration of seating in public areas and the delivery of in-room dining and luggage to guest room doors only

Health & Hygiene practices

The temperature of all staff, visitors and guests arriving at the hotel via all entrances and entering the spa, will be checked. Face masks will be worn by all service staff, and sanitising hand gel dispensers will be made readily available.

Enhanced Sanitation

The enhanced cleaning protocols will include the increased sanitation frequency of all public areas, including washrooms, lifts, and other high-touch point areas. All cleaning agents are EPA-approved and a hi-tech electrostatic disinfection spray ensures guest rooms, corridors, restaurants, and other areas are sanitised regularly.

Check-in & Check-out

All front desk staff will sit at least 1.5 metres apart, and wherever possible, privacy screens will be installed. The registration process includes health check forms, and cashless payment options will be offered.

Rooms

Housekeeping staff, wearing protective face masks and disposable plastic gloves, will ventilate and clean rooms when guests have vacated the space, paying particular attention to high-touch points such as remote controls and door handles. All drinking glasses will be sanitised with a cleaning machine. Sanitising gel and disposable face masks will be placed in the room or available on request.

Dining

In order to respect social distancing, seating in restaurants will be reduced and re-arranged. All tabletop items will be sanitised between each sitting. Self-service will be restricted; instead, buffet offerings at the restaurant and Club Lounge will be served at the table.

Fitness & Pool

Chlorine levels at the pool will be periodically monitored for maximum efficacy. Sun loungers and fitness equipment will be rearranged and spaced at least 1.5 metres apart. Sports and fitness centre equipment, as well as sun loungers, will be sanitised after every use.

Spa

Only single guest spa treatments will be permitted, with steams, saunas and Hammams off limits for the time being. Treatment rooms and all equipment are carefully sanitized after each session.

Kids’ Club

Playroom staff will be thoroughly trained to follow enhanced cleaning protocols, with toys and equipment sanitized every 15 minutes. Ball pits and other high-touch amenities in the Kids’ Club will be removed.

Events

Seating arrangements will be made to respect safe distancing, and after every event, meeting rooms will be sprayed with specialized electrostatic disinfection solution, using cutting-edge technology to sanitize all surfaces. All event attendees will be required to wear face masks.

Training & Personnel

All staff will be trained in Centara’s updated cleaning and sanitization protocols. The same vigorous standards will apply to back of house and any other third-party concessionaries such as the tour desk. Hotel staff teams will also be re-organised to minimize cross-contamination.

Accreditation & Monitoring

Dedicated Hygiene Managers have been appointed to monitor, record and implement all changes across all hotels. All health and hygiene procedures are prepared in collaboration with ECOLAB, the global leader in hygiene technologies, and certified by SGS, the world’s leading inspection, verification, testing, and certification specialists.

Ref: https://www.centarahotelsresorts.com/centara-complete-care/