Creating a touchless passenger journey: SriLankan Airlines introduces IATA Travel Pass!

Tuesday 28th of September 2021

Marking the beginning of a crucial initiative of SriLankan Airlines: to create a touchless passenger journey in keeping with the airline’s vision ‘To be Asia’s most customer-centric airline’.

SriLankan Airlines is among the airlines leading the way in the South Asian region by trialing the International Air Transport Association (IATA) Travel Pass commencing 01st October 2021 with selected sectors.

SriLankan Airlines’ Chairman, Ashok Pathirage stated, “SriLankan Airlines is proud to be one of the airlines leading the way in the region by adopting timely innovative platforms such as IATA Travel Pass to provide passengers with a seamless travel experience. Passengers can utilize the user-friendly app with data security for a hassle-free travel experience in their journey and airport experience.”

The Digital verification process of IATA Travel Pass will add convenience for the passengers with an improved seamless customer experience. Passengers can create a digital ID of their profile comprising of their photo, passport information, and flight details. This innovative solution provides passengers with a safe and contactless journey, thereby offering customers a seamless travel experience on SriLankan Airlines. IATA Travel Pass app is available on Apple’s iOS and Android operating systems for download.

The IATA Travel Pass is available for passengers on flights on selected sectors offering reassurance of a one-stop platform for managing Covid-19 travel documentation. Passengers can identify the participating laboratories in relevant countries for taking their pre-departure COVID19 test. Thereafter, register at the laboratory using the digital ID and flight information in the app.

They will be able to view their test results, as well as confirmation status to fly, directly on the app. The “Timatic” registry designated by IATA will provide the back-end information on the Covid-19 tests and entry requirements.

By participating in the IATA Travel Pass initiative, they aim to restore confidence among travelers: as Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security stated, “SriLankan Airlines trial of IATA Travel Pass will help give governments the confidence that digital solutions hold the key to safely re-opening borders and re-connecting people. IATA Travel Pass will help travelers to verify their compliance with COVID-19 requirements using health credentials securely linked to their identity in a digital passport. And this will put SriLankan and its customers in the front line of travel modernization even when this crisis is behind us.”

Following are the selected sectors for this trial period;

• Colombo (CMB) – London (LHR)

• Colombo (CMB) – Melbourne (MEL)

• London (LHR) – Colombo (CMB)

• Melbourne (MEL) – Colombo (CMB)

• Dubai (DXB) – Colombo (CMB)

SriLankan Airlines is progressively working closely with IATA to expand the rollout of the digital travel pass to more cities across SriLankan route network.