Emirates to Process 500,000 Refund Requests

Monday 27th of April 2020

Emirates to Process 500,000 Refund Requests

Emirates is using cash reserves to process refunds as airlines around the world look for ways to handle the aftermath of grounded flights. The airline, which had processed an average 35,000 requests in a month before the pandemic, is gearing up to handle 150,000 requests in a month and process half a million refund requests by August.

Sir Tim Clarke, President of Emirates Airline: We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up.

According to the International Air Transport Association (IATA), the global airline industry is expected to burn through as much as $61 billion in the second quarter. Emirates offers customers two other options: Keep existing ticket for up to 24 months or exchange the unused portion of the tickets for a travel voucher equivalent to the amount paid for their original booking.