Kaani Hotels' Training Program Focuses on Improving Service Standards

Tuesday 5th of November 2024

Kaani Hotels & Resorts, a leading hotel chain in the Maldives, has completed the first month of its "Coaching for Service Excellence" program. This initiative, led by hospitality expert Dr. Abdulla Mausoom, responds to valuable guest feedback and is part of the company’s ongoing commitment to improving service quality.

The program is designed to equip Kaani’s team members with the skills necessary for delivering exceptional guest experiences. According to Chief Operating Officer Ms. Asima Saleem, the initiative is focused on not only enhancing service but also developing future leaders within the organization. She emphasized that the long-term goal is to align Kaani Hotels with the highest international service standards, positioning the company as a benchmark for exceptional hospitality in the Maldives.

Training sessions in the first month covered a range of areas, including interdepartmental communication, phone techniques, guest engagement, and professional communication skills. These sessions aim to improve both team collaboration and service delivery across various departments.

The impact of the program is already evident. Staff members, such as Najah Abdul Raheem, a Front Desk officer at Kaani Hotels, noted that the training has been both informative and enjoyable, helping them develop crucial customer service skills.

This program also plays a significant role in creating career opportunities for local youth, particularly on Maafushi island, where many young people are gaining valuable skills for the hospitality industry. The “Coaching for Service Excellence” program will continue over the coming months, reinforcing Kaani’s commitment to staff development and long-term growth.