Lily Beach Resort Welcomes New General Manager and Front Office Manager
Monday 1st of July 2024
Lily Beach Resort & Spa has recently appointed Laurent Driole as General Manager and Ali Arushad as Front Office Manager, marking a new chapter of leadership aimed at enhancing guest experiences and fostering staff development.
Lily Hotels, a prominent home-grown hospitality brand, is renowned for its commitment to providing invaluable opportunities for career growth. At Lily Beach Resort & Spa and Hideaway Beach Resort & Spa, employees benefit from extensive training programs, mentorship initiatives, and opportunities for advancement. This dedication to professional development ensures that staff can develop new skills and reach their full potential, creating an environment where individuals can thrive and build rewarding careers in the hospitality industry.
In addition to their commitment to their workforce, Lily Hotels is celebrated for exceptional customer service. The company consistently seeks ways to enhance guest experiences through upgraded amenities, innovative technologies, and a relentless focus on customer satisfaction. This dedication is a crucial driver of their success and reputation in the Maldivian hospitality industry. Notably, Lily Beach was the first all-inclusive property to open in the Maldives, setting a high standard in the industry. Their Platinum Plan is an award-winning initiative that has captured the hearts of countless guests from around the world.
General Manager Laurent Driole emphasized these values, stating, “Our ultimate goal remains to create unforgettable experiences for our guests, establishing Lily Beach as an emblem of exceptional hospitality and cherished memories. Together with our dedicated team, we are focused on elevating Lily Beach to new heights through meticulous planning and continuous guest feedback, while preserving its authentic Maldivian essence. Looking ahead, we are committed to enhancing guest satisfaction by introducing personalized offers tailored to their preferences, whether it’s diving, tennis, yoga, or indulging in highly skilled spa treatments. Furthermore, we are advancing our sustainability efforts and launching innovative projects that distinguish us in the Maldives hospitality sector.”
Previously the resort manager of Lily Beach, Laurent, in his new role, is focused on maintaining standards and providing experiences that delight guests under the Lily ethos. Coming from a Food and Beverage background, he is dedicated to maintaining the unparalleled quality of the renowned Platinum Plan. Collaborating closely with the talented kitchen team and Executive Chef Antonio, the team at Lily Beach strives to continually elevate their culinary offerings. Laurent also announced their recent recognition with the prestigious Wine Spectator Awards as a testament to their culinary excellence, aiming for even greater accolades in the future.
Ali Arushad, who works closely with Laurent to boost in-resort sales and enhance guest experiences, began his career as a receptionist and worked his way up to his current position. His career trajectory includes roles such as in-villa dining, front office supervisor, assistant front office manager, and Butler Manager at Hideaway Beach Resort & Spa before becoming Front Office Manager at Lily Beach.
Arushad’s commitment to excellence has been evident throughout his career, consistently demonstrating a passion for the tourism industry and a steadfast commitment to delivering exceptional customer service. His journey reflects Lily Hotels’ dedication to fostering career growth and enhancing overall guest experiences. Arushad stated, “Myself, along with the team, we continuously strive to enhance our guest experiences, providing unforgettable and high-quality experiences for them during their stay here.”
Lily Hotels values its employees, delivers outstanding customer experiences, and is poised for continued growth and success. The recent appointments of Laurent Driole and Ali Arushad are a testament to this commitment and the resort’s ongoing dedication to excellence in the Maldivian hospitality industry.