Safety Standards & Measures by Shangri-La Hotels & Resorts

Thursday 18th of June 2020

Safety Standards & Measures by Shangri-La Hotels & Resorts

The Shangri-La Group have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organization (WHO) and respective local health agencies where they have operations. In the Maldives, the group has two luxury properties: Shangri-La’s Villingili Resort & Spa and Hotel JEN Maldives Malé by Shangri-La.

While embracing a series of safety standards and precautionary measures across the hotels, Shangri-La has also introduced a cancellation waiver and have engaged in different community support initiatives to assist medical workers, local community members and people in need.

Apart from well-trained colleagues and frequent cleaning, here are other safety measures being taken to create a trusted and nurturing environment for you. Individual precautionary measures may vary by property.

Arrival

• Hotel limousines are thoroughly sanitized before and after each use. Front passenger seat will be kept empty throughout the ride.

• Disinfectant floor mats at entrances to clean and sanitize footwear

• All guests’ temperatures, health & travel declarations and contact details will be documented.

• Guests may be asked to wear a face mask prior to entering the hotel.

• Gentle reminders to maintain a 1 to 1.5m safe distance between one another when in the hotel.

• Partitions at check-in desks, thorough sanitation of countertops and equipment.

Guest Rooms

• #Shangrilacares cleanliness assurance seal issued post cleaning for every room.

• 12-point stepped up room cleaning regime with hospital -grade disinfectant for frequently touched surfaces.

• Room attendants will only clean the room in the absence of our guests to minimize face-to-face contact.

• Self-care pack comprising of mask, hand sanitizer, anti-bacterial wet wipes provided in-room for guest’s convenience.

• New cleaning and sanitation technology e.g. ultra-violet light technology and electrostatic spraying devices to be used.

• Each room's soiled linen will be placed in double-lined sealed bags and laundered at high temperature.

• After each departure, the room will be kept vacant for a minimum of six hours before commence housekeeping.

Public Spaces

• As a precaution, only four people will be allowed to take the lift at any one time.

• Increased cleaning and sanitizing frequency, at least hourly, for high touch contact surfaces such as lift buttons and public bathrooms.

• Hand sanitizer dispensers, touchless whenever possible, are available at key guest areas.

• Furniture will be more spaced out and marked accordingly to ensure safe distancing standards are met

Recreation facilities

• Recreational facilities will have shorter operating hours, so as to carry out deep-cleaning of equipment and premises as well as regular cleaning and disinfection of recreation facilities and gym equipment

• Mandatory temperature screenings for all guests prior to entry to recreational facilities

• To maintain safe distancing, some gym machines will be left unoccupied and gym usage may be limited to only a number of participants per given timeslot.

• Where applicable, guest numbers for social functions will be limited for the time being.

Restaurants

• Restaurant seating capacity will be capped at 50%. Guests are encouraged to make prior table reservations to prevent disappointment

• Tables and booths will be rearranged with 1 to 1.5m distance between each dining party.

• The properties abide by the local government's advisory.

• Digital menus and contactless payment options will be made available and encouraged.

• Alcohol wet wipes and envelopes will be provided so diners may safekeep their face masks while dining.

• Modified table service e.g. all dishes will be served with a cloche, service spoons will be offered for all family-style shared dishes

• Partitions at restaurant reservation and greeting counters.