The Importance of Training Hospitality Workers in Post COVID19- CCR
Saturday 13th of June 2020
The Importance of Training Hospitality Workers in Post COVID19- CCR
“Human capital development (L&D Activities) activities have to be a fundamental strategic business policy to achieve success and acquiring a competitive advantage”- Zakariyya Easa, Director of Training and Development at Crown & Champa Resorts on the impact of continuing training & development and quality of service in Maldives in post COVID -19.
The leading resort company in the Maldives, Crown & Champa Resorts believes that a positive relationship between work-based training activities and customers’ behavioral intention, is highly considered a logical finding as customers satisfaction of quality of service and quality of the products offered in resorts and hotel operation.
According to CCR, impact of continuing T&D and Quality of Service would be shifted upwards as the application of the following in the operation:
⦿ Workforce digital transformation and adaptation
⦿ Machine intelligence application at work
⦿ Application of Artificial Intelligence at work
⦿ Cross – Disciplines of Learning System ( Multi – Skilling, Re-skilling at work-force)
⦿ Working From Home (WFH) and creating flexi-working culture among team members (no more micro-managing) – can this be applicable for resort operation?
⦿ How should human capital developers ensure Team Members’ Social Sustainability
⦿ Developing Training Programmes that would assist, team members mental well being
⦿ Preparing team members for “Work- Cultural Transformation” in Post – COVID19 and beyond
⦿ Preparing “teams” for Change Management during Digital Transformation
⦿ Adopting work team in to “Tele-Commuting” – different digital platforms for meeting teams, HODs and event organization – to adhere physical distancing as required
⦿ Emergence of “Different Talents Spectrums” in Post Covid 19 and preparing for those talent requirements( adjustments of Skills Gap, Developing Locals as required etc)
⦿ Operational Manager, HODs to become mentors and coachers for team member in operation to achieve service expectation
Crown & Champa Resorts manages nine resorts- Kudadoo Maldives, Hurawalhi Island Resort, Veligandu Island Resort & Spa, Komandoo Island Resort & Spa, Vilamendhoo Island Resort & Spa, Meeru Island Resort & Spa, Kuredu Island Resort & Spa, Innahura Maldives Resort, Kagi Maldives Spa Island (Opening Soon) - and one city hotel, Champa Central Hotel.
As the Maldives reopens its borders in July, resorts in the country are planning to return better than before, with better packages and higher luxury. However, it is also vital to invest in training and development for the future during these times.