The Response from Lily Hotels & Resorts
Tuesday 17th of March 2020
The Response from Lily Hotels & Resorts
During the challenging time when safety is a huge question, Lily Hotels & Resorts releases a message from the company’s CEO, communicating the actions being taken by the country’s top all-inclusive resort to ensure guests’ safety and convenience.
Highest standards of cleanliness
The resort’s teams are receiving ongoing briefings and enhanced operating protocols. While the frequency of cleaning our public areas have been increased (including lobbies, door handles, public bathrooms, FO, Resto, Recreation areas etc.), the resorts have continued the use of hospital-grade disinfectant.
Lily Beach will continue to adjust food and beverage service in accordance with current food safety recommendations. Apart from increased the deployment of antibacterial hand sanitizers, it has activated operations response teams to provide around-the-clock assistance and are prepared to act swiftly.
Maximum flexibility
Government Restrictions: In regions affected by government-issued travel restrictions, the resorts will continue to waive change fees.
Existing Reservations: All reservations – even those described as non-changeable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed at no charge up to 24 hours before your scheduled arrival.
New Reservations: Any reservation you make – even those described as “non-changeable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed at no charge up to 24 hours before your scheduled arrival.