To Ensure Ease and Swiftness, Villa Air Launches Omnichannel Messaging

Wednesday 30th of March 2022

A step forward in modernization, Villa Air has launched Omnichannel messaging to create a seamless guest service across all channels and enhance the guest experience. These platforms will allow guests of Villa Air to reach and contact the airline if need be, through various popular social media channels.

Speaking on the topic, Mohamed Rishan, Manager of Strategic Planning and Corporate Communications, says, "The use of ‘instant messaging’ to get a real-time response is a feature that can help to ease guest communication flow in today’s fast-paced world. Omnichannel communications platforms enhance the overall experience of the guests through a built-in messaging service, which leads to invaluable interactions between guests and staff, and helps to ensure the shaping of positive Villa Air guest experiences."

Currently, the airline allows guests to message them on WhatsApp, Viber, Messenger, Instagram, Telegram, and Twitter. They of course still have their email, sales@flyme.mv as well. Plans to add WeChat and LINE channels are also in place once China's international border opens.

Guest will now be able to access the channels. In addition to this, the company has revamped the website and added features such as live chat, SMS, and Google Business Message, to allow their customers easy communication to them.