RIU Hotels & Resorts Introduces a New Healthcare Service for Guests

Wednesday 17th of June 2020

RIU Hotels & Resorts Introduces a New Healthcare Service for Guests

RIU Hotels & Resorts launches RIU Protect, a new service for its customers that provides medical assistance to its guests, including any affected by COVID-19 infection during their holidays.

RIU announces that this unique and differentiating product was designed with insurance support from AXA XL and the guidance of Mercer Marsh Benefits, with which the hotel chain wants to offer extra safety to its customers when they take their holiday trips during this crisis caused by the COVID-19 pandemic.

Luis Riu, CEO of RIU Hotels & Resorts: We are also adding this new service to offer them extra safety and peace of mind, as they will know that if faced with infection by COVID-19 or any other medical condition, they will also receive attention and care at no additional cost to them.

When guests make their bookings, they are given the option to cancel or make changes at no charge up to 30th April 2021. Once in the hotel, the operation will be guided by the RIU Post-COVID Manual for the hotel, which includes 17 safety and hygiene protocols. Accessing Riu Protect is extremely easy as the customer automatically receives this service when booking with RIU through its website or call center.

The service offered by RIU will cover, among other contingencies, medical attention, surgery, hospitalization and emergency medical transport, with up to 30,000 euros per guest; it will also cover extensions of hotel stays of up to 14 nights for medical reasons for all guests in the booking, as well as medical repatriation of the guest and return tickets for the other guests in the booking for the same reason.